Billing and Subscription Terms
Last updated 30 August 2026. These terms form part of the Terms of Service.
Plans and prices
| Plan | Price | Billing period | Includes |
|---|---|---|---|
| Free | $0 | — | 1 workspace, up to 5 team members, 50 Ask answers per month, 10 grounded brief reviews per month, community support. |
| Team | $15 | Monthly, recurring | Unlimited workspaces, as many seats as you need from 3 up, 300 Ask answers per seat per month, unlimited grounded brief reviews, priority support. |
| Enterprise | Custom | Monthly, recurring | Everything in Team, the seat count agreed in your contract, unlimited Ask answers, unlimited grounded brief reviews, dedicated support. |
Prices are shown in US dollars and are exclusive of any tax that the checkout adds at the point of purchase. The currency and any tax you will actually be charged are displayed on the checkout screen before you confirm. The applicable VAT treatment is Prices are shown in US dollars per seat and exclude VAT and any other sales tax. Tax is calculated and added at checkout where it applies..
Monthly usage allowances
The Ask-answer and grounded-brief-review allowances listed above are pooled across every member of a workspace and are counted per calendar month in UTC. A per-seat allowance is multiplied by the seats in use and shared, not held individually. They reset at the start of each calendar month. When an allowance is exhausted, new AI answers and new grounded reviews stop for that workspace until the reset or an upgrade; nothing already stored is affected, and all other features continue to work. Cognivault does not offer a time-limited trial - the Free plan is available indefinitely.
Renewal
Paid plans are monthly and renew automatically at the same price at the end of each monthly billing period, until they are cancelled. The renewal is taken by Stripe using the payment method you gave it at checkout. No card details are entered on this site.
How to cancel
Payment for Cognivault is taken through Stripe Checkout, and an existing subscription is managed in Stripe’s own billing portal. This application records the resulting plan and status; it does not hold your payment method and cannot itself take or stop a payment. Open the billing portal from Workspace settings, under Billing, on cognivault-ai.com and cancel there, or write to support@cognivault-ai.com and we will action it. Cancelling stops the next renewal; access continues to the end of the period you have already paid for.
Refunds
Cancel at any time and the subscription runs to the end of the period you have already paid for; we do not refund part of a period. If you cancel within fourteen days of a first paid subscription and have not used it, email us and we will refund it in full. Statutory rights, including any cancellation right you have as a consumer, are unaffected.
Price changes
If a price changes, the new price applies from your next renewal and you will be told before it takes effect, with the opportunity to cancel first.
Cancelling versus deleting
Cancelling a subscription stops billing but leaves your account and workspace data in place. Deleting your account removes the data — it does not by itself cancel a subscription held at Stripe, so cancel first, then delete. Billing records are kept for six years from the end of the accounting period the record falls in, which is the retention HMRC requires of a UK limited company to meet accounting and tax obligations.